Privacy Policy
At FreedomWand, we know personal hygiene is private, and so is your information. This privacy policy explains how Freedom Creators Inc., the woman-owned company in Holland, Michigan that makes the FreedomWand toilet aid and personal hygiene tool, collects, uses, and protects your information when you visit freedomwand.com, shop our kits and replacement parts, or contact our team.
The short version: we collect only what we need to fill your order and support you, we never sell your personal information, and you can ask us to see, correct, or delete your data at any time.
What Information Does FreedomWand Collect?
We collect information in three ways.
Information you give us. When you place an order, create an account, sign up for emails, leave a review, or call or email us, you may share your name, email address, phone number, shipping and billing address, and order details. If you choose to tell us about your situation, such as an upcoming surgery, so we can recommend the right kit length, we use it only to help you and never for advertising.
Payment information. Card payments are handled by our secure checkout provider, Shopify Payments [or list other processors]. We do not see or store your full card number.
Information collected automatically. When you browse our site, our platform and tools collect basic technical data, such as your device and browser type, IP address, pages viewed, and how you found us. Cookies and similar tools collect much of this (see "Cookies and Tracking" below).
How We Use Your Information
We use your information to:
- Process, ship, and track your FreedomWand order, exchanges, and price-match requests.
- Answer your questions and help you learn to load and use your wand.
- Send order updates and, if you opt in, emails about specials, new products, and helpful tips.
- Improve our website, products, and customer service.
- Show relevant FreedomWand ads on other sites, such as Facebook, Instagram, and Google.
- Prevent fraud and meet our legal obligations.
You can unsubscribe from marketing emails at any time using the link at the bottom of any email. We will still send messages about orders you place.
Do We Sell or Share Your Personal Information?
We do not sell or rent your personal information to anyone. We share it only with trusted service providers who help us run our business, and only as much as they need:
|
Who |
Why |
|---|---|
|
Shopify and our payment processor |
Run our online store and process payments securely |
|
Shipping carriers (such as USPS, UPS, or FedEx) |
Deliver your order |
|
Email and review tools [e.g., Shopify Email, Judge.me] |
Send emails you signed up for and collect product reviews |
|
Advertising and analytics partners (Meta, Google) |
Measure our ads and show FreedomWand ads to interested shoppers |
|
Legal authorities |
When required by law or to protect our rights and customers |
Some state laws treat ad tracking with partners like Meta and Google as "sharing." You can opt out of this at any time (see "Your Privacy Choices and Rights" below).
Cookies and Tracking
Cookies are small files that help our site remember your cart, keep checkout secure, and understand how visitors use freedomwand.com. We also use tools such as the Meta Pixel and Google tags to measure our ads.
You can block or delete cookies in your browser settings, though some features like your cart may stop working. You can also adjust ad preferences in your Meta ad settings and Google ad settings. Our site honors the Global Privacy Control (GPC) browser signal where required by law.
Your Privacy Choices and Rights
You are in control of your information. At any time, you can ask us to:
- Tell you what personal information we have about you, if any.
- Correct or update your information.
- Delete your information, unless we must keep it for legal or order records.
- Stop sending you marketing emails or texts.
- Opt out of ad tracking and "sharing" with advertising partners.
To make a request, email sales@freedomwand.com or call [phone number]. We will respond within 30 days and will never treat you differently for using your privacy rights. Depending on where you live, such as California, Colorado, Virginia, or other states with privacy laws, you may have additional rights, and we honor them.
How We Protect Your Information
Your information is protected online and offline. Our checkout uses SSL encryption; look for the lock icon and "https" in your browser's address bar. Only team members who need your information for a specific job, such as shipping or customer service, can access it, and our systems are kept in secure environments. No method is 100% secure, but we work hard to keep your information safe.
How Long We Keep Your Information
We keep your information only as long as we need it to serve you, handle exchanges, and meet tax and legal requirements. After that, we delete or anonymize it.
Children's Privacy
FreedomWand.com is meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, contact us and we will delete it.
Changes to This Privacy Policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page. For major changes, we may also notify you by email.
Contact FreedomWand About Privacy
If you have a question or feel we are not following this policy, please reach out right away. Real people answer, and we are happy to help.
Freedom Creators Inc. (FreedomWand) [Street address] Holland, Michigan [ZIP], USA Phone: [confirm (866) 931-0886 or (616) 931-0886] Email: sales@freedomwand.com Or use our contact form.
Live Loved!